Part 1: Answer each question with a min 200 words.
1. In your words, what can organizations do to increase the effectiveness of financial
rewards?
2. Discuss how a counterproposal and implication can be used to de-emphasize the badnews statement to assist a communicator in achieving the human relations goal of
business communication.
3. Discuss the appropriate way to introduce and to interpret a graphic in a report.
4. Discuss general guidelines for preparing an effective presentation visual.
5. Discuss three ways an interviewee can handle an illegal interview question. What are the
advantages and disadvantages of each?
Part 2: Answer each short essay with 50 words or more.
Chapter 6 – Delivering Good-and Neutral-News Messages
1. How are routine messages about order and credit handled? What is an acknowledgment
message?
2. What are the guidelines you should follow when extending credit?
Chapter 7 – Delivering Bad-News Messages
1. the guidelines you should follow when developing the reasons section of a bad-news
message.
2. Explain how a counterproposal can be used to preserve a relationship with the reader
when denying a request or when delivering bad news.

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